The Cook Islands Tertiary Training Institute (CITTI) second semester Awards Ceremony was held on Aitutaki at Tamanu Beach on the 24th of November.  This awards ceremony saw 68 participants from the Kia Orana Customer Service Course on Aitutaki celebrate their graduation. This training opportunity provides an avenue for people to improve the standard and quality of their customer service knowledge and skills.

Cook Islands Tourism Corporation are a long standing partner with CITTI to support the Kia Orana Customer Service Course. This course focuses on providing exceptional customer service by using the Kia Orana Values and is offered in Rarotonga, Aitutaki, Atiu and Mangaia.

To see how you can get involved in the next FREE Kia Orana Customer Service Course, contact Taa Pera on [email protected] or +22628


Kia Orana Customer Service Course Graduation

Come along and support your fellow employees, colleagues, your friends and family who will be graduating from the next round of the Kia Orana Customer Service course. The ceremony will be held on the 23rd of June 2017 from 4pm – 6pm in Ngatangiia at Cook Islands Tertiary Training Institute.  

CITTI Faculty of Hospitality and Services and CI Tourism will be celebrating the success of the participants who took part in the Kia Orana Customer Service course.  Make plans to join with your peers in the tourism industry to celebrate the success of our Kia Orana programme.  Don’t forget your ei katu and your Kia Orana wear to go along with your Kia Orana smile.

This type of course is extremely valuable to the success of any organisation, both in the private and public sector. In the past, institutions such as Bank of the South Pacific, Air Rarotonga, and Ministry of Cultural Development have had team members participate in the Kia Orana Customer Service course. Participants have learned the core values of customer service through the Kia Orana Values and the importance of delivering quality service to their customers, that way leading to the overall success of their respective businesses or organisations.

To be a part of the next intake for this course or for more information contact Taa Pera on email: [email protected] or phone +682 53391. 


Almost 500 students complete Kia Orana Customer Service Course


Cook Islands Tourism Corporation worked alongside Cook Islands Tertiary Training Institute to incorporate the Kia Orana Values into their customer service course and as a result were pleased to offer an accredited FREE Kia Orana Customer Service Course.

Topics include Kia Orana Values, First Approach, Customer Connection, Providing Service, Customer Communications, Understanding customers and steps to complaints handling. 

At the end of 2016 we celebrated a graduation of 492 students for their successful completion of the Kia Orana customer service course. These numbers included 28 students in Aitutaki, 10 students in Atiu and 25 participants in Mangaia proving the course's popularity in our Pa Enua. Participants who completed the course and graduated have enjoyed doing so, they have commented on how it is such a fantastic refresher course that is suitable for all occupations and encourage all to get involved.

The students represented a variety of businesses ranging from banks and retailers to tourism accommodators, motor mechanics and aviation security. This course is designed to be hands on and interactive where participants are encouraged to look at themselves and their own customer service delivery to see where improvements can be made. All these businesses contribute directly or indirectly to tourism and this course has helped significantly with raising the quality and standard of customer service throughout the industry. 

See below for dates that better suit you, then get in quick to register by contacting Taa Pera at [email protected] as soon as possible.